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About-project : Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA. The Service Now Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the Service Now platform. This includes troubleshooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solutions. He/she will work with a team to manage the configuration, implementation and maintenance of multiple Service Now applications in a fast-paced organization. responsibilities : Supports analyzing requirements, developing specifications and designing innovative solu-tions to business problems Documents the technical requirements/as-built documentation Maintains Service Now support processes and checks that all requests for support are dealt with according to agreed procedures Development, configuration and improvement of workflows and processes Performs day to day support, administration and maintenance of the Service Now platform Manage upgrade planning and execution Performs failure analysis and provides recommendations for continuous improvement Investigates and resolves issues (2nd level support) including performance monitoring Prioritizes and diagnoses incidents according to agreed procedures Documents and closes resolved tickets according to agreed procedures Escalates unresolved incidents Provides "Go Live" support after introduction of new solutions Uses his/her experience in ITIL processes to manage interfaces Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures Develops clear and concise technical and process documentation Supports multiple projects simultaneously in a fast-paced environment Works in an agile environment and is familiar with agile development methods Ensures that implementations and ongoing services are delivered on time and meet client requirements Supports projects by resolving fairly complex program problems Supports internal service review meetings covering performance, quality aspects and processes Provides training for the tools functionalities in person and/or through other methods Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform requirements-expected : Minimum 1+ year of Service Now administration experience Qualified IT specialist (apprenticeship) or Bachelors degree in Computer Information Systems, Management Information Systems, Computer Science or another related field ITSM experience and knowledge Good understanding of ITIL Good understanding of ITSM and related services Fluent in English language skills (verbal & written) CSA Certification Good understanding of HRSD Ask P&O related services in Service Now Hybrid mode of work offered : Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible. Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance. Great atmosphere. Awesome people, foosball and after work beer is at your disposal. Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow. Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well. benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time fruits integration events retirement pension plan corporate library no dress code video games at work coffee / tea leisure zone holiday funds charity initiatives