73 613
12 763
We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. It has a team of more than 400 professionals developing a variety of products and services to safeguard cryptocurrency assets, including worldwide leading hardware wallets.
As a Service Quality Manager, you will join an international team responsible for engineering activities in a cloud-native environment. If you like to work with us, let us share our need for competencies.
Our Architecture and Technology Stack
•ITIL
•Jira, Confluence
•Blockchain
•AWS, Cloudflare
•Kubernetes, Docker
•Ansible, Terraform
•Git, GitHub
•Ubuntu
•TLS/SSL protocols
•Infrastructure as Code (IaC).
• Act as the primary owner of the incident and problem management tickets(technical service availability and quality) including :
○ Timely status tracking
○ Coordination across diverse technical teams
○ Driving all incidents and problems to the final resolution
○ Communicating, driving and escalating selected incidents and problems which can create a major impact on the quality of the running services
• Participate in an on-call rotation for incident response.
• Investigate and replicate reported issues (if possible) to get confirmation on the impact on the quality we are providing to our Customers. As well as to possibly gain insights into root causes.
• Leverage broad IT expertise to challenge and guide resolver tech teams, ensuring proper ownership and accountability.
• Manage incidents and problems originating from third-party partners/providers by actively engaging their support teams.
• Prepare clear, fact-based Root Cause Analysis (RCA) documentation using inputs from resolver tech teams and general knowledge of the services.
• Create actionable tickets based on RCA findings to drive continuous improvement.
• Track and measure key performance indicators related to incident and problem management.
• Contribute to the continuous improvement process in all the areas of the team’s operations.
Hey! Nice to see you!
Let’s share our stories to get to know a bit better…. We are business and technology enthusiasts constantly hungry for new challenges, self-, and others-development and nothing motivates us more than great software products and happy customers.
At Incubly, we believe that great people want to work with great people, so we started to build such a company that will attract great minds and that we can achieve everything not feeling that we work, but just having fun….
Our mission is to mainly support tech companies and startups (scaleups) in fast and high-quality scale-up of their teams and boost their product development, testing, and deployment; so, we can succeed together.