We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. It has a team of more than 400 professionals developing a variety of products and services to safeguard cryptocurrency assets, including worldwide leading hardware wallets.
As a Service Quality Coordinator, you would be acting as a client advocate while working as part of the team which is running the service. Youll champion clients interests to enhance satisfaction to build strong, long-lasting relationships.
Our Architecture and Technology Stack
CI/CD pipelines
Git, GitHub, GitHub Actions
AWS
Kubernetes, EKS
Helm Charts
Docker
Spinnaker/ArgoCD
Saltstack, Terraform
Ubuntu
Jira, Confluence
IaC/Infrastructure as Code
Datadog, Prometheus, Grafana, Fluentd
responsibilities :
BUILD IT :
Define KPIs and functional requirements for dashboards, reporting systems and monitoring, so they would be able to track the quality of services. In particular for the incident and problem management
Manage reporting dashboards/systems and provide regular reports for the quality of the services running
Run periodical governance meetings with teams involved to coordinate and manage continuous improvement plan for service management: track action plan/its execution as determined in the result of root cause analysis
Manage continuous improvement of the incident and problem management processes and procedures in the role of the project manager: propose, implement, and monitor results for quality and effectiveness of the execution
Execute quality control of documents that outline incident post-mortems such as how to handle service failures.
RUN IT :
Be part of the pool of 24/7 incident managers as part of the escalation path in support of prod engineers to facilitate the resolution plan, coordinate its execution and further manage the continuous improvement plan
requirements-expected :
Bachelors degree in Computer Science, Engineering, or related field
At least five years experience working in an IT Service Management, or a similar role
Strong knowledge of IT service management software including ITIL, SRE, and DevOps
Experience working with IT systems and software such as JIRA, Confluence, Datadog, k8s, CDN(Cloudflare/Fastly)
Excellent communication and interpersonal skills to collaborate with tech teams and service providers effectively. This includes strong written and verbal communication skills
Ability to analyze a high volume of technical data and work in a fast-paced environment
Strong problem-solving, analytical, and time-management skills
offered :
Knowledge sharing within our company
Agile and friendly atmosphere, non-violent communication, and full respect for diversity
Possibility to choose from onsite (in Lodz, Poland) or hybrid work (one day a week in our office in Łódź city centre)
B2B or employment contract - you choose
Remuneration on B2B contract: 1 100 -1 250 PLN net/day
Remuneration on UoP employment agreement: 17 000 - 19 000 PLN gross per month
