What To Expect
As a Service Preparation Specialist, you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.
Service Preparation Specialists provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns and prepare them for our Service Teams. You will manage customer expectations ahead of their visit and develop your technical skills through a combination of exciting training programs and exposure to our advanced diagnostic tools.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.
We offer
- Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
- Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
- Innovative projects and technologies: Youll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
- Benefits and benefits: You can expect a competitive salary and benefits package that, in addition to Tesla shares or a Cash Award
- Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy
- You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You will be part of a larger service team who works closely and flexibly on all tasks. You are expected to be a Team player and display Tesla mentality to achieve service targets.
What Youll Do
- Support: You will be responsible for preparation or triage all repair requests as per our standardized process.
- Customer service: You will directly engage with customers to gain and document a comprehensive understanding of their concerns.
- Solution oriented: You will set clear customer expectations prior to their appointment to deliver an exceptional customer experience.
- Product knowledge: You will develop an excellent understanding of all Tesla vehicle products.
- Collaboration: You will collaborate with other service teams to provide a great customer experience through the service journey.
What Youll Bring
- Self discipline: You are able to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail.
- Communications skills: You bring excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
- Digitally savvy: you are able to adapt quickly to new technology and systems.
- Language skills: You are able to communicate, read, and write effectively in Polish. English not required but preferred.
- Technical knowledge: Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement.
Seniority level
Employment type
Job function
- Other
- Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
