We have a unique opportunity for you to join our Connectivity team which provides the network and Call Centre infrastructure across 55 countries. Your role will be to provide leadership and drive on Incident calls when service impacting issues occur. Supporting Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services. Providing communication and governance to the issues. Other duties will be to constantly look at improvements to our services, processes, using data analysis to allow us to be more proactive to fault identification going forward. This role will allow you to really make a difference to the stability of our infrastructures and services we provide to our businesses.
responsibilities :
Primary Responsibility is to drive and own the resolution of service impacting issues that occur on WiFi infrastructures.
Provide Incident Management support for other Telecoms Technologies when required.
Working with other IT teams and Incident Management during crisis and provide ongoing support as required.
Working as part of a global team of Service Operations managers.
Review all Incidents that come into Connectivity, analysing the data and working with the wider teams to implement best practice or improvements
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun" basis.
Drive down infrastructure service outages and repeat failures. Chair/Support Connectivity Incident Post Incident Review meetings. Ensure global standards are set and adhered to. Work with Service Providers, ensuring contractual service is delivered and work on Continuous Improvement.
Be willing to provide on-call support on a rotational basis - which is financially rewarded.
requirements-expected :
Strong Incident Management skills.
Technical background - Networks would be good but not essential.
Strong drive to improve the services we provide.
Need to be a good team player and able to collaborate at all levels.
Experience of Working to ITIL/Agile Standards/Framework.
Strong communication skills and be able to communicate at all levels within the business.
offered :
Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
