We have a unique opportunity for you to join our Connectivity team which provides the network and Call Centre infrastructure across 55 countries. Your role will be to provide leadership and drive on Incident calls when service impacting issues occur. Supporting Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services. Providing communication and governance to the issues. Other duties will be to constantly look at improvements to our services, processes, using data analysis to allow us to be more proactive to fault identification going forward. This role will allow you to really make a difference to the stability of our infrastructures and services we provide to our businesses.
responsibilities :
Primary Responsibility is to Support Telecoms incidents globally and provide expertise in resolution.
Have good working knowledge of Telecoms infrastructure and associated components.
Working as part of a global NOC team.
Monitor our infrastructure. Raising vendor tickets and facilitate the recovery without impacting service.
Work with Incident managers and other teams & provide required inputs regarding Data Centre incidents. Work within global diverse team of engineers and vendors to provide support on a “follow the Sun" basis. Willing to work shifts and weekends.
Recovery of IT systems and support services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes.
Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to.
Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement.
requirements-expected :
Good understanding of Data Networks Topologies and protocols.
Drive to improve the services we provide to our business.
Provide valuable inputs in process improvement.
Need to be a good team player and able to collaborate at all levels.
Experience of Working to ITIL/Agile Standards/Framework.
Willingness and ability to learn new telecoms technologies and supporting tools.
We offer career path within a global organization, flexible working pattern, including hybrid working and extensive opportunities for training and self-development.
offered :
Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
