Service Manager (Virtual Workplace Management)

• steering and controlling the activities of providers for the Virtual Workplace
• analyzing business/project requirements and translating them into technology together with the providers
• supporting projects by analyzing requirements and performing tasks for the projects
• analyzing service quality and performance, as well as discussing optimization with the involved providers
• handing over changed procedures to involved providers (knowledge transfer)
• taking ownership and regularly reviewing documentation and procedures
• taking part in internal/external audits and certifications
• participating in incident/crisis management when necessary
• coordinating level 2 and 3 incidents together with providers and the customer (incident/problem)
• coordinating the RCA process to be sure that suppliers provide all required analysis of the problem tickets on time
• providing information on current developments and market overview for the services and technologies used for the Virtual Workplace Development
• presenting change requests submitted by Virtual Workplace Team to ensure their preparation, documentation, and timely processing

Optional

• Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

ERGO Technology & Services S.A.