Accountable and responsible for a service or group of services ("End-to-End") for full-service lifecycle, in terms of service delivery strategy, service operations and optimization. Manages cost and performance against agreed service levels, considering the latest technological developments and the release cycles. Other responsibilities include service level management, continuity management, performance management, budget planning and adherence for the specific services. Services can be customer focused services or internal supporting services. Manages escalations with regards to service delivery and aligns with other Stakeholders on a regular basis.
responsibilities :
Execution of service delivery & management of service performance of the specific service
Responsibility for all activities, employees within her/his organisational unit (team)
Provides input to business technology planning within their functional area
Takes part in implementation of IT initiatives to support business & IT strategy
Monitors his/her work assignments. Meets regularly with team to gather work statuses
Steers and pilots respective sub-services, suppliers and vendors in a technical perspective
Ensure that demands are factored into capacity plans for all associated systems
Responsible for the analysis, planning, measuring and improvement of the availability of IT services in respect to the agreed service levels
Delivery of IT service demand forecast as baseline for budget planning and calculation
Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
Support of internal service review meetings covering performance, service improvements, quality aspects and processes
Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework
Responsible for security management and execution of risk management processes of technical service operation in accordance to company frameworks
Ensures staff has the resources and skills needed to support all work initiatives
requirements-expected :
Study to university degree level (computer science, business administration)
At least 3 years of relevant work experience
Relevant experience with procedures and practices in IT
Proven experience in ITSM and in-depth knowledge of the processes of service mgmt. (ITIL)
Self-motivator that can work without regular instructions and take ownership of tasks
Appreciation of capabilities of relevant technologies
Basic to Intermediate Knowledge of the following processes:
IT Governance Assessment: IT Governance, Organisation Design & Implement
IT Strategy: IT Strategy and Planning
IT Planning & Controlling: Financial Management
offered :
Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible.
Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance.
Great atmosphere. Awesome people, foosball and after work beer is at your disposal.
Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow.
Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
