Service Manager – Carrier Climate Solutions Transportation

Carrier Transicold is a global leader in transport refrigeration, innovation, and sustainable development. Our Service team in Poland is a key part of the European network, responsible for supporting fleet customers, service partners, and developing aftersales services. We focus on modernity, digitalization, and dynamic growth—both in products and business models.

Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Other. Industries: Wholesale Building Materials.

About the role

We are seeking a Service Manager who has experience building and growing business by working with Carrier’s service network, OEMs & direct customers. The role requires an experienced business development professional with solid automotive industry experience, analytical skills & exceptional technical skills. The candidate should be able to operate in a matrix organization, working with our service partners, customers, Sales, Product Management & operations teams. This position reports directly to the Managing Director.

Experience and Hard Skills

• Experience in managing large service teams (preferably in automotive, transport, refrigeration, or related industries) & a proven track record in implementing innovation, digital transformation & service development
• Strong leadership skills, ability to build relationships & motivate teams
• Customer orientation—understanding customer needs, proactive problem solving, building a positive customer experience
• Knowledge of modern IT tools, e-commerce, telematics solutions
• Communicativeness, openness to change, proactivity, travel requirements (PL) approx. 30% of the time

Soft Skills

• Leadership – building engagement, motivating and developing employees, leading teams through challenges
• Communication & relationship building—establish & maintain contacts in the organization / with customers / external partners
• Openness to change & innovation—flexibility, readiness to implement new solutions, positive attitude towards digital transformation & continuous improvement
• Ability to work under pressure & manage multiple projects simultaneously—effective prioritization, stress resistance, quick decision-making

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference.

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Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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