Day in the Life of the Service Manager:

The Service Manager role will play a pivotal role in leading and optimizing the performance of our international service teams across Italy, Spain, and England, as well as overseeing EMEA operations and supporting our global market. This position offers a dynamic opportunity to manage a diverse team delivering field service solutions, including alignment services and condition monitoring services, in their respective regions and beyond.

As the Manager, you will be responsible for overseeing all aspects of team management, ensuring the delivery of high-quality services, maintaining safety standards, meeting key performance indicators (KPIs), preparing comprehensive reports, managing client relationships, and providing technical support to both service personnel and sales teams. This role requires strong leadership skills, strategic thinking, and a deep understanding of service delivery dynamics in a global context. The successful candidate will have the opportunity to drive operational excellence, foster innovation, and contribute to the continued growth and success of our service operations on a global scale.

Responsibilities:

• Manage and supervise a team based in UK, Italy and Spain, including coordinating activities, managing resources, and overseeing work.
• Serve as the primary point of contact for the sales team from the region. Communicate with the sales team to understand their needs and provide adequate support.
• Execute orders currently in the backlog. Monitor progress, prioritize tasks, and oversee the quality of work.
• Daily management of the team - including planning, organizing, and controlling team activities.
• Implement the "Performance for Growth" and "Development for Growth" strategies. Achieve the companys business goals, develop team competencies, and promote growth.
• Manage measuring equipment - including maintenance, condition checking, and ensuring appropriate equipment conservation.
• Approve overtime/expenses - checking and approving the consistency of work done with the plan, controlling overtime, and ensuring timeliness.
• Work with the Salesforce system/S&D - manage data, generate reports, monitor team performance.
• Create and maintain a healthy and productive work environment, promote a culture of collaboration and employee engagement.
• Actively participate in strategic planning and decision-making regarding the region.
• Maintain the highest standards of professionalism and work ethics. Promote and adhere to the companys policy on principles and procedures.

Your Team:

The service team you will be leading is based in the EMEA region, with operations spanning across Spain, Italy, and the UK. We operate in a dynamic international environment within a renowned, innovative company, renowned for its excellence in the field. Our cohesive team of experienced engineers is excited to welcome a new leader who can contribute to our collective success and help us achieve new heights.

As you integrate into our team, youll find yourself surrounded by colleagues who are passionate about their work and eager to share their expertise. Our international projects offer a unique opportunity to work with some of the largest and most sophisticated machinery in the world, providing invaluable experiences and challenges to tackle together. We look forward to welcoming you aboard and sharing our collective knowledge and enthusiasm for delivering top-notch service solutions.

Experience:

• University Degree (Master) - preferred fields: Mechanical, Power, electronics/electrical.
• Proficiency in English language.
• Experience in team management.
• High capabilities in condition monitoring, vibration analysis and reliability.
• Experience of Alignment and Balancing principles preferred.
• Knowledge of industrial equipment such as electrical and mechanical plants, electric motors, pumps, turbines and maintenance/machine servicing.
• Full driving license.
• Passport.
• High level of flexibility and availability for work away from home.

Personal Skills:

• Effective Communication: Clear and concise communication skills to foster collaboration and build strong relationships.
• Team Collaboration: Works well within a team or independently with a proactive attitude, inspiring trust and cooperation among team members.
• Inspiring Leadership: Demonstrates passion, commitment, and drive to motivate and lead the team towards achieving collective goals.
• Adaptability and Willingness to Learn: Openness to new tasks and challenges, coupled with a strong desire for continuous learning and improvement.
• Passion and Commitment: Genuine enthusiasm and dedication to the role, driven by a desire to excel and contribute to the success of our service operations.

Why you should Join Fluke:

• A chance to be part of a high performing EMEA team looking to grow and develop the portfolio of offers for our customers/industries that keep their assets running.
• Work with a company boasting an established brand for providing high quality products and services and solutions that can really make a difference for our customers to keep the world up and running.
• Access to unique knowledge, skills, and training to support personal growth and continuous development.
• Excellent working culture within a diverse team that welcomes and encourages new ideas.
• Attractive employment conditions including flexibility and a package of benefits.
• Opportunities to develop and progress within the company
• Fortive Corporation Overview
• Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. 

Fortive: For you, for us, for growth. 

Ready to move your career forward? Find out more at careers.fortive.com.

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities