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Service Management Transformation Manager page is loaded## Service Management Transformation Managerlocations: Krakowtime type: Full timeposted on: Posted Todayjob requisition id: JR6146713## **Job Description**### At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.### ### By joining Rolls-Royce, youll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.**Job summary:**### The Service Management Transformation Manager drives the implementation and adoption of ServiceNow across Rolls-Royce GBS service towers, acting as the program manager for multiple ServiceNow-related projects. The role ensures that internal GBS process owners, SMEs, and functional teams are engaged, resourced, and ready to support design, testing, and deployment activities. This position plays a critical role in delivering a unified, digital service experience and enabling standardized, scalable operations across the GBS organization.**What You will be doing:*** Lead the GBS ServiceNow transformation projects, managing scope, schedule, and interdependencies across multiple functional towers (e.g., People, Finance, Procurement).* Serve as the central program manager coordinating internal stakeholders, implementation partners, and IT partners to deliver ServiceNow design, build, and rollout activities.* Ensure GBS teams are ready for participation in workshops, design reviews, testing, and change impact activities.* Partner with tower leads to define business requirements, process designs, and test cases that align with global standards.* Oversee UAT preparation and execution, ensuring quality outcomes and readiness for go-live.* Manage program governance, including steering committee updates, issue/risk tracking, and progress reporting.* Align implementation plans with broader GBS transformation and digitalization strategy.* Drive adoption through training coordination, communications, and change management support.* Monitor post-deployment performance and continuous improvement opportunities within the ServiceNow platform.**Position qualifications:*** 5+ years of experience in GBS transformation, service management, or shared services operations.* Proven success leading multi-tower or enterprise service platform implementations, ideally ServiceNow.* Strong understanding of end-to-end GBS processes (HR, Finance, Procurement, etc.) and service management concepts.* Experience coordinating cross-functional and cross-regional teams.* Solid grasp of program management practices (governance, risk, dependencies, vendor management).* Working knowledge of ITIL / service management frameworks is an advantage.* Certifications such as PMP, PRINCE2, ITIL, or ServiceNow Implementation Specialist preferred.* Collaborative, structured, and pragmatic program leader.* Able to balance operational detail with strategic vision.* Strong communication and stakeholder engagement skills, particularly in matrix environments.* Passion for digital enablement and continuous improvement within GBS.**What do we offer:*** Private healthcare and group life insurance* Annual bonus* myBenefit platform/subsidy for Multisport cards* Internet and electricity allowance for remote work* Increased funding for the Employee Capital Plans (PPK) program; Rolls-Royce Sp. z o.o. contributes 3% to this program* Additional vacation days based on length of service with the employer* Hybrid work model (2 days in the office / 3 days from home)* Flexible start time between 7:00 AM and 9:00 AM* Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)### *Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.*### ### *Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.*### ### *Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process*## ## **Job Category**Service Management## **Posting Date**07 Jan 2026; 00:01
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