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• Prepare and negotiate offers and service contracts
• Provide technical support to customers
• Assess and analyze failures, resolving technical issues
• Prepare inspection reports and post-repair documentation
• Manage purchases and coordinate the delivery of components and auxiliary materials for services
• Efficiently handle and resolve complaints
• Technical clarifications with international suppliers and service providers
• Supervise the commissioning and startup of equipment as well as the assembly and disassembly of seals at the customer’s site.
• Document all service and installation actions and maintain documentation in the SAP ByD system

Qualifications

• Bachelor’s degree in mechanical engineering
• Preferably first technical knowledge of equipment such as pumps, mixers or compressors
• Strong communication, organizational, interpersonal and customer service skills.
• Self-motivated, customer-focused, with excellent problem-solving and team collaboration abilities
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Proficiency in technical documentation.
• Good knowledge of English language
• Driving license category B
• Willingness to travel for business (up to 20%)

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