Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Document technical knowledge in the form of notes and manuals
Prioritize and manage several open issues at one time
Provide prompt and accurate feedback to customers
Ask customers targeted questions to quickly understand the root of the problem
requirements-expected :
Basic knowledge of OAuth2 (auth0/Octa nice to have)
Basic knowledge of k8s
Basic knowledge of REST API
Basic knowledge of SQL
Basic knowledge of AWS
Experience with cloudwatch, datadog or similar
Abillity to find a root cause of a bug/incident
Abillity to support integrators (internal clients/teams/applications)
Basic scripting skills (bash)
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
offered :
B2B contract cooperation with a constantly developing company
Work -life balance and a great atmosphere
Opportunities for professional development through interesting tasks
100% remote work
As an employer, Sanoma offers a working environment where you are able and encouraged to show your best self. The working environment is result-oriented as well as flexible with a focus on collaboration. We offer you a key position with interesting and challenging tasks and excellent opportunities for professional growth. You will be part of a highly professional and experienced international team in an open and informal setting, where initiative is expected and rewarded.
