Informacje o stanowisku

technologies-expected :

• ITIL

• Leading projects to integrate new IT services and sites into the Service Delivery teams operations, ensuring alignment with business objectives and IT strategies.
• Collaborating with project teams and stakeholders to define service requirements, establish service desk and incident management processes, and implement monitoring systems
• Ensure structured and controlled service onboarding, coordinating with relevant teams to facilitate seamless integration and monitoring of new services and sites.
• Developing and implementing best practices using the ITIL framework to enhance and improve the service introduction and transition processes.
• Continuously evaluating and refining service introduction and transition processes, identifying opportunities for efficiency gains and alignment with industry best practices.
• Monitoring and assessing the effectiveness of service introduction and transition activities, ensuring alignment with project objectives and driving improvements to achieve successful project outcomes.
• Developing and maintaining project schedules that ensure milestones are met, considering project dependencies and timelines.
• Coordinating with stakeholders to manage expectations and ensure project deliverables align with agreed-upon timelines and scope.
• Creating detailed implementation guides, processing workflows, and troubleshooting manuals to support team members during service introduction and transition phases.

• Minimum of 3 years of hands-on experience in a leadership role within a service desk or technical support environment.
• Hold a relevant degree in Computer Science, Information Technology, Business Administration, or a related field.
• Possess ITIL certification, with advanced certifications highly desirable.
• Strong technical background with proficiency in troubleshooting software and hardware issues.
• Strong understanding of service desk operations and hands-on experience with service management software and tools.
• Experience in overseeing service desks across multiple sites or geographies is preferred.
• Excellent communication and stakeholder management skills, capable of articulating technical information clearly to non-technical audiences.
• Proficient problem-solving skills, coupled with the ability to analyze service desk activity to drive continuous improvement.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes

Swarzędz - Oferty pracy w okolicznych lokalizacjach