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# Service Desk System Administrator## Warsaw (Poland)Wargaming.netFull TimePosted 6 days agoJob OverviewThis role has been set up to establish and manage a proper IT environment to ensure work efficiency of Wargaming employees in Singapore. The ability to detect, resolve IT issues and to implement new IT solutions aligning with global strategy is critical. This role is considered as a part of the Global IT team, and will report to the Regional IT Manager, APAC/Europe.Reports toRegional IT Manager, APAC/EuropeInstall and configure appropriate software and hardware according to specifications.Provide orientation and guidance to users on how to operate new software and computer equipmentPerform troubleshooting to diagnose and resolve problems.Analyze, resolve issues and implement new solutions to ensure end users satisfaction.Collaborate with Global IT to deliver global projects in the region, and request new services and solutions as needed.Facilitate operations of the IT environment including problem management, incident management, configuration and change management.Contribute to global IT initiatives with professional knowledge and local insights.Ensure proper operation of IT systems of WG Warsaw, including servers and network hardware, user workstations and laptop computers, printers, scanners etc.Provide required user support both on-site and remotely as necessary, work as a team with other European offices when required.Participate in on-call activities, incident response and off-hours routine maintenance.Support the procurement process of IT hardware and software to have the best performance within the budget, aligning with relevant HQ and regional teams.Pro-actively monitor the status of IT infrastructure, determine any issues or potential problems and recommend solutions.Adhere to the Global IT Code of Conduct.Strong communication skills in both English and Polish (written and spoken)Minimum 3 years of relevant experienceAutonomous, fast learner, team playerCertification as IT Engineer will be an advantage. (e.g. Microsoft Certified IT Professional)Experience in the gaming industry will be a good plusJiraConfluenceCISCO productsVideo ConferencingWindows and Linux servers (basic knowledge)Work modeOnsiteThis role isnt eligible for relocation & immigration support.Type of ContractEmployment Contract (umowa o prace)BenefitsBenefits and perks are tailored to the local market and culture. Our benefits in Warsaw include:Additional paid time off (5 Personal Days, Birthday Leave) on top of the statutory minimumSick Leave 100% Compensation (10 days per calendar year)Career development and education opportunities within the companyPremium Private Health CareMental well-being program (iFeel)Multisport cardPersonal Gaming AccountCompany eventsSeniority AwardsReferral program - you can recommend the best talents to the Company and receive a rewardPlease submit your CV in English to ensure smooth processing and review.About WargamingWargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargamings titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.
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