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Service Desk Support with Danish
Kraków
Nazwa pozycji
Service Desk Support with Danish
Lokalizacja
Kraków
, Kraków, Lesser Poland Voivodeship, Polska
Firma
HCL Poland
Dodano
16. 9. 2024
Informacje o stanowisku
technologies-expected :
SAP
responsibilities :
Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
Route problems to internal support group
Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
Administer and provide User Access in various systems
Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
requirements-expected :
Excellent communication and conversation skills (both verbal and written)
Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
Ability to acquire new information quickly and the willingness to do so at all times
Willingness to embrace the 24/7 work environment
Understanding of the IT environment and readiness to learn new processes and technologies
Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
Availability to work shifts
Language Proficiency in English (minimum B1+) and GERMAN at a minimum B2 level
offered :
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
retirement pension plan
extra social benefits
employee referral program
charity initiatives
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