Do you enjoy providing top-class End User support? Are you passionate about using the latest technology to develop solutions that are used by many people every single day? Do you want to work with product development and innovation of software solutions that are aimed at larger retail chains?
responsibilities :
Provide the End User support, through the phone, email, and Self-Service channels.
Troubleshoot technical issues.
Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
Assist with ad hoc tasks onsite, at the office in Poland or Denmark.
Order and deploy IT equipment for EG employees allover the world.
Resolve daily IT tasks, in collaboration with Danish and Indian colleagues.
Create and maintain user-facing knowledge articles.
Create and maintain documentation.
User account management.
requirements-expected :
Proficiency in English.
An intermediate level of Polish.
Solid knowledge of the product or solution being supported.
IT domain and IT industry knowledge.
Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
General understanding of computer systems, mobile devices and other tech products.
High customer service orientation and you are motivated by providing excellent customer service.
Have a technical, logical thought process.
Have problem-solving skills and are solution-oriented.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to deal with and solve conflicts and problems.
ITIL certification.
offered :
Flexibility around organizing your priorities within given working hours (we start work at 8 am – 9 am and finish 4pm-5pm)
Hybrid work setup
Nice office in Warsaw city center
Opportunity to put your fingerprint on methods and solutions
The position in an exciting company that is developing rapidly
Active staff association that organizes good social events
Social benefits
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
remote work opportunities
fruits
integration events
no dress code
coffee / tea
drinks
leisure zone
sharing the costs of tickets to the movies, theater
