Service Desk Specialist with Spanish and Portuguese (w/m/d)

Location: Katowice

Join TÜV Rheinland Group as a Service Desk Specialist, contributing to our Service Functions and supporting teams worldwide.

About Us

TÜV Rheinland is a leading global independent testing service provider with over 150 years of experience and more than 22,000 employees worldwide. In Poland, we operate through TÜV Rheinland Polska and the European Regional Shared Services Centre in Katowice.

What tasks can you expect?

• Handling incoming calls and tickets, providing remote support for internal customers.
• Reporting incidents and service requests based on users’ information in the corporate tool.
• Resolving incidents and service requests at Service Desk level promptly and effectively.
• Providing customer support during the problem‑solving process.
• Running diagnostic programs to resolve issues.
• Installing hardware, software, and required programs.
• Supporting various projects to further optimise processes.

What skills and experiences should you have?

• At least 1 year of experience in a similar position, preferably in an SSC/BPO environment.
• Fluency in Spanish, Portuguese, and English (verbal and written).
• General IT understanding, familiarity with Windows systems and troubleshooting, dealing with various IT systems.
• Knowledge of Microsoft Office products.
• Attention to detail and problem‑solving attitude.
• Excellent communication skills and strong customer‑driven focus.
• Ability to work in shift rotation.
• ITIL knowledge is an asset.

What can we offer to you?

• Stable job with an employment contract.
• Annual bonus.
• Hybrid work model (2 days per week in office).
• A benefits package including private medical care, sports card co‑financing, discounts, shopping vouchers, group insurance, accident insurance, and additional compensations from the Company Social Benefits Fund.
• Friendly, diverse, high‑qualified team with a positive and cooperative atmosphere.
• International environment and daily usage of foreign languages.
• Real development opportunities.
• Direct communication and no formal dress code.
• Modern office with an innovation space in Katowice.
• Employee referral program.

If you want to join our team and take part in the recruitment process, please apply and send your CV.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function & Industries

• Information Technology
• Utilities

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