Handling incoming calls/tickets, being part of remote support for internal customers
Reporting incidents and service request based on user’s info in corporate tool
Solving incidents and service request at Service Desk level in a timely and effective manner
Providing customer support in problem-solving process
Running diagnostic programs to resolve issues
Installing hardware, software and other required programs
Supporting in various projects to further optimisation of processes
requirements-expected :
1 year of experience in similar position, preferably in SSC/BPO environment
Fluent in Spanish, Portuguese and English (all verbal and written)
General IT understanding
Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
Knowledge of Microsoft Office Products
Attention to details and problem-solving attitude
Very good communication skills and strong customer driven focus
Ability to work in shift rotation
offered :
Stable job based on an employment contract
Annual bonus
Hybrid model of work (2 days per week working from office)
A package of benefits available on the benefit platform - private medical care, co-financing of the sports card, discounts and shopping vouchers; the possibility of joining group insurance, accident insurance, additional compensations from the Company Social Benefits Fund based on the internal policies
Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
International environment and daily usage of foreign languages
Real development opportunities
Direct communication and no formal dress code
Modern office with innovation space located in Katowice
