about-project :

Who we are looking for: Italian speakers - we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude!

responsibilities :

Delivering high-quality standard customer service;
Remote support for Deloitte’s employees regarding technical issues;
Contact with clients via incoming phone calls, self-service tickets and chats
Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
Cooperation with IT specialist team to deal with more complex issues;
Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
Take ownership and manage problems to their successful resolutions.

requirements-expected :

Previous Customer Service within IT experience;
Excellent Italian verbal and written communication skills - minimum C1 level;
Very good English verbal and written communication skills - minimum B2 level;
Good command of MS Office;
Excellent communication skills;
Attention to detail and team-working skills;
Interest into Technology;
Ability to work shifts (8-19);
Any specific education is not required – each application will be evaluated individually.

offered :

Stable job in a multinational company based on an employment contract;
Working in a flexible hybrid model - partially from home and the office;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Attractive benefits.

benefits :

responsibilities :