Diagnosing and resolving software and hardware incidents, including operating systems and applications
Creating and updating operational manuals and documentation
Contacting with German-speaking customers
requirements-expected :
+2 years of experience in similar position
Fluent knowledge of German (C1 level) and knowledge of English (min. B1)
Analytical approach to solving problems
Developed communication and customer service skills
General IT understanding
Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
Experience in working with ticketing system
Knowledge of Microsoft Office Products like Outlook, Skype for Business
offered :
Stable job based on an employment contract
Annual bonus
Hybrid model of work
A package of benefits available on the benefit platform - private medical care, co-financing of the sports card, discounts and shopping vouchers; the possibility of joining group insurance, accident insurance, additional compensations from the Company Social Benefits Fund based on the internal policies
Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
International environment and daily usage of foreign languages
Real development opportunities
Direct communication and no formal dress code
Modern office with innovation space located in Katowice
Employee referral program
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
