about-project :

Providing 1st level multilingual infrastructure and application support for an international customer in German language from Monday till Friday

responsibilities :

Call and Incident Handling:
Assist users over the telephone with their reported tickets
Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Remedy ticketing tool
Own the ticket throughout its life cycle and ensures that all relevant information is captured
(as per Quality guidelines), follows up the cases to ensure timely resolution
Analyze issues/requests and assigns to relevant functional teams
Perform password reset and user account unlocks in business application as per agreed SLAs
Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
Knowledge management:
Learn and implement new technologies, tools, processes and policies
Documents new technical solutions in knowledge base, suggests improvements to the existing ones
Documents and shares best practices and with other colleagues
Attends all training sessions as per the Training Plan
Actively participates and shares ideas in team meetings, individual feedback sessions

requirements-expected :

Fluent English, German and Polish language knowledge
Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares

offered :

Competitive salary with annual salary reviews
Hybrid working model
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sports card (Multisport)
Private medical care for you and your family
Private life insurance
Access to wide range of learning & development platforms
Discounted theatre tickets
Work in a multicultural environment

benefits :

responsibilities :