Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:



Responsibilities:

• Providing first-line technical support for users, diagnosing and resolving issues via chat, email, and phone.
• Incident management: receiving, logging, and resolving support requests through various communication channels.
• Solving technical problems using the existing knowledge base, and creating new entries to improve the issue resolution process.
• Administration: performing routine administrative tasks in IT systems, such as password resets and user account management.
• Escalating complex problems to specialized teams or external service providers.

• Minimum of one year of professional experience in a Service Desk role.
• Very good command of English and German (min. B2 level).
• Excellent analytical and communication skills.
• Relevant education - welcome.
• Experience with ServiceNow or a similar ITSM tool.

• Possibility of contribution to the new IT Hub in Katowice built from scratch,
• Life insurance - Ergohestia,
• Private Medical Care - Luxmed,
• Pension scheme - PPK by PZU,
• Multisport card,
• Yearly bonus,
• Hybrid work possibilities - 2 office days a week,
• Possibility of working in brand-new office in Katowice City-center,
• Indefinite contract of employment after 3 months of probation period.

Katowice - Oferty pracy w okolicznych lokalizacjach