Enthuse customers and provide best experience through excellent remote support and communication.

Contact us directly if you have any questions about this open job position

• Fluent in French, English and Polish (written and spoken)
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Experience in IT support environment
• Problem-solving approach and a customer-first mindset
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
• Familiarity with any ticketing tool would be a plus
• Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
• Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
• Work on escalated topics and recommend actions in post-incident reviews
• Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.

Job-Id: 18644

Service Desk Specialist with French Poland – Wrocław

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Company events
• Health/ Medical insurance
• International job opportunities
• Onboarding program
• Shuttle Bus