Service Desk Specialist with French and English
Enthuse customers and provide best experience through excellent remote support and communication.
Contact us directly if you have any questions about this open job position.
Qualifications
- Fluent in French and English (written and spoken)
- Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
- Experience in IT support environment
- Problem‑solving approach and a customer‑first mindset - be a pro!
- Great communication skills and a team‑player attitude - team work is dream work!
- Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
- Familiarity with any ticketing tool would be a plus
Responsibilities
- Be the first point of contact for customers needing technical support — via phone, email, and chat.
- Troubleshoot basic IT issues with confidence - be the hero!
- Manage and track service requests through our ticketing system - always on track!
- Collaborate with our expert tech teams to resolve complex problems - be their right hand!
- Keep customers informed and happy with timely updates and solutions - extremely rewarding!
About Hemmersbach
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Benefits
- Buddy program
- Company events
- Health/ Medical insurance
- International job opportunities
- Onboarding program
- Shuttle Bus
