Informacje o stanowisku

responsibilities :

• Deliver technical support to users via phone, email, or ticketing system.
• Provide effective communication and resolution in French.
• Analyze recurring issues and contribute to continuous service improvement.
• Track incidents and service requests in ITSM tools.
• Work closely with global support teams for escalations.

• Minimum 3 years of experience in Service Desk or IT Support
• Proficiency in French (minimum B2/C1 level).
• Very good command of English.
• Ability to work onsite from the Kraków office.
• Solid knowledge of IT systems and customer support practices.

• Permanent onsite role in a dynamic, international environment.
• Competitive compensation based on experience.
• Modern office infrastructure and support tools.
• Professional development opportunities.
• Diverse and collaborative team culture.

• sharing the costs of sports activities
• life insurance

Kraków - Oferty pracy w okolicznych lokalizacjach