Informacje o stanowisku

responsibilities :

• Act as the Single Point of Contact (SPOC) for global IT users
• Manage support channels including phone, email, and specialized hotlines (e.g., Security, VIP)
• Create, qualify, and prioritize support tickets; escalate or assign to 2nd/3rd level support as needed
• Provide first-level support using knowledge base templates and entries
• Monitor ticket progress and keep users informed
• Contribute to the creation and maintenance of knowledge base articles
• Deliver specialized support through focused teams on key topics
• Take on additional tasks based on qualifications and interests
• Contributing to the continuous development and improvement of the Service Desk team

• Minimum 2 years of relevant help desk experience
• Completed apprenticeship as IT specialist or equivalent qualification
• Solid knowledge of: Windows operating systems, Standard software and IT hardware, Basic networking (TCP/IP, VPN, client/server)
• Strong communication, teamwork, problem-solving, and customer orientation
• Good English
• German language skills (B2)
• CV in English

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• preferential loans
• parking space for employees
• extra social benefits
• pre-paid cards
• holiday funds
• redeployment package
• sharing the costs of holidays for kids
• baby layette
• school layette
• christmas gifts
• sharing the commuting costs
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• annual award

Poznań - Oferty pracy w okolicznych lokalizacjach