.
Service Desk Specialist
  • Poznań
Service Desk Specialist
Poznań, Poznań, Greater Poland Voivodeship, Polska
PHOENIX CONTACT WIELKOPOLSKA Sp. z o.o.
8. 10. 2025
Informacje o stanowisku

responsibilities :


  • Act as the Single Point of Contact (SPOC) for global IT users
  • Manage support channels including phone, email, and specialized hotlines (e.g., Security, VIP)
  • Create, qualify, and prioritize support tickets; escalate or assign to 2nd/3rd level support as needed
  • Provide first-level support using knowledge base templates and entries
  • Monitor ticket progress and keep users informed
  • Contribute to the creation and maintenance of knowledge base articles
  • Deliver specialized support through focused teams on key topics
  • Take on additional tasks based on qualifications and interests
  • Contributing to the continuous development and improvement of the Service Desk team

requirements-expected :


  • Minimum 2 years of relevant help desk experience
  • Good English and German language skills (B2)
  • Completed apprenticeship as IT specialist or equivalent qualification
  • Solid knowledge of Windows operating systems, Standard software and IT hardware, Basic networking (TCP/IP, VPN, client/server)
  • Strong communication, teamwork, problem-solving, and customer orientation
  • CV in English

offered :


  • A challenging work in an innovative Shared Services Center in Poznan
  • A stable work in an international organization
  • Participation in interesting projects
  • Development opportunities and a wide range of training, including subsidised language courses
  • Private medical care
  • A multisport card
  • Housing loans and a loan and assistance fund
  • Annual bonus
  • Flexible working hours and the possibility to work remotely up to 8 days a month
  • Subsidies for commuting more than 30 km from PxCW
  • A referral bonus

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • preferential loans
  • parking space for employees
  • extra social benefits
  • pre-paid cards
  • holiday funds
  • redeployment package
  • sharing the costs of holidays for kids
  • baby layette
  • school layette
  • christmas gifts
  • sharing the commuting costs
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • annual award

  • Praca Poznań
  • Poznań - Oferty pracy w okolicznych lokalizacjach


    125 853
    24 581