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SZUKAJ
.
Service Desk Specialist
Poznań
Nazwa pozycji
Service Desk Specialist
Lokalizacja
Poznań
, Poznań, Greater Poland Voivodeship, Polska
Firma
PHOENIX CONTACT WIELKOPOLSKA Sp. z o.o.
Dodano
8. 10. 2025
Informacje o stanowisku
responsibilities :
Act as the Single Point of Contact (SPOC) for global IT users
Manage support channels including phone, email, and specialized hotlines (e.g., Security, VIP)
Create, qualify, and prioritize support tickets; escalate or assign to 2nd/3rd level support as needed
Provide first-level support using knowledge base templates and entries
Monitor ticket progress and keep users informed
Contribute to the creation and maintenance of knowledge base articles
Deliver specialized support through focused teams on key topics
Take on additional tasks based on qualifications and interests
Contributing to the continuous development and improvement of the Service Desk team
requirements-expected :
Minimum 2 years of relevant help desk experience
Good English and German language skills (B2)
Completed apprenticeship as IT specialist or equivalent qualification
Solid knowledge of Windows operating systems, Standard software and IT hardware, Basic networking (TCP/IP, VPN, client/server)
Strong communication, teamwork, problem-solving, and customer orientation
CV in English
offered :
A challenging work in an innovative Shared Services Center in Poznan
A stable work in an international organization
Participation in interesting projects
Development opportunities and a wide range of training, including subsidised language courses
Private medical care
A multisport card
Housing loans and a loan and assistance fund
Annual bonus
Flexible working hours and the possibility to work remotely up to 8 days a month
Subsidies for commuting more than 30 km from PxCW
A referral bonus
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
preferential loans
parking space for employees
extra social benefits
pre-paid cards
holiday funds
redeployment package
sharing the costs of holidays for kids
baby layette
school layette
christmas gifts
sharing the commuting costs
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
annual award
Praca Poznań
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