About Us:
At Outokumpu, we proudly stand as both an industry and global leader in driving a force for sustainability! As pioneers in sustainable stainless steel production, were on a mission to create a world that lasts forever. With about 9,000 passionate employees and a presence in over 30 countries, Outokumpu stands as a trusted partner in stainless steel supply, esteemed by a rich list of leading brands such as Fiskars, Miele, Shell, Zwilling and many more.
Key Responsibilities:
- Provide 1st level support to end users via phone calls, chat, email, and our support portal.
- Troubleshoot and resolve technical issues using solutions from our knowledgebase.
- Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
- Assist users with IT service requests.
- Ensure all actions are accurately recorded in our ITMS tool.
- Perform user administration tasks across various IT systems.
- Utilize and contribute to the development of our existing knowledgebase.
Qualifications:
- IT degree or equivalent qualifications.
- Minimum of 1 years of experience in Service Desk or IT support.
- Fluent in English both spoken and written. Additional language skills in Outokumpu main languages Finnish, Swedish or German appreciated
- Excellent analytical and problem-solving skills.
- Strong communication and customer service skills.
- Experience with standard IT management tools such as Active Directory, O365, and Windows.
- A mindset geared towards learning and skill development.
- Experience with ServiceNow or a similar ITSM tool is preferred.
Why Join Us?
- Be part of a global leader in stainless steel manufacturing.
- Work in a dynamic and innovative environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
If you are passionate about IT support and eager to contribute to a leading company, we would love to hear from you. Apply today to join the Outokumpu team!
