Service Desk Specialist – Warsaw

Nordea is looking for a Service Desk Specialist to provide first‑level support for end users in a cross‑border environment covering Scandinavian countries. You will work together with other teams to solve incidents that require independent assessment and decision‑making.

Main responsibilities

• Provide support to end users through phone, chat or ITSM tools for any IT‑related issues.
• Interact with other support groups to solve incidents related to IT infrastructure and applications.
• Register, prioritize and document all incidents using the relevant tools following the incident management procedure.
• Diagnose software and hardware issues to find the right solution and help the end user.
• Actively participate in knowledge sharing to create and implement best practice.
• Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth.

Qualifications

• Communicating freely in spoken and written English – level B2.
• One year of experience in a similar position or relevant education completed.
• Open‑mind personality with a can‑do approach when dealing with challenges.
• High customer‑focus and good communication skills.
• Knowledge of request and incident management according to ITIL is an advantage.

What we offer

• Gross salary of PLN 7,000 and possibility of career development through internships in other IT teams after one year of work experience.
• Hybrid working model – flexibility and freedom to work remotely or in the office.
• Values of collaboration, ownership, passion, courage that guide the way we work and make decisions.
• Diversity and inclusion commitment with European Diversity Charters signed in the countries where we operate.

Application deadline

Submit your application no later than 15/12/2025.

Next steps

1. Preliminary CV selection
2. Phone conversation with the recruiter
3. Online interview with the hiring leader
4. Background & reference check

Legal notice – GDPR

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data, education and employment history processed for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf