Szczecin, Szczecin, West Pomeranian Voivodeship, Polska
METRO Global Solution Center sp. z o.o.
12. 2. 2026
Informacje o stanowisku
responsibilities :
1st level of support for system users in resolving requests
Ticket queue management in the Jira system
Cooperation with customers within METRO group (its not a call center)
Timely data entry into the system in accordance with the designated SLA level
Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
Support in providing access to the system for users
Cooperation with colleagues from own and related teams
Solving customer issues based on solution catalogue
Maintenance and development of solution catalogue
Ensuring that the team knowledge base is updated on an ongoing basis
requirements-expected :
Secondary education or university degree (IT degree not required)
Very good knowledge of English
Ability to think analytically
Readiness to take action and demonstrate perseverance in task execution
Self-discipline and ability to work under time pressure
Great team working skills
offered :
Stability – Start with a 6-month contract, then secure a permanent one! We believe in long-term partnerships and hope youll grow with us for years to come
Non-wage benefits – Annual budget for your performance awards, holiday subsidies, vacation allowances, and referral bonuses
A working system adapted to you – If you live in another city in Poland, you can work remotely and visit us once in a while or relocate to Szczecin – the choice is yours
Relocation package – Financial support to help you move to Szczecin
Professional training – Courses in accounting, software (SAP), soft skills, and language learning to support your career growth
Free access to eTutor – Improve your language skills or learn a new one
International work environment – Work with colleagues from different cultures, gain a global perspective, and develop your cross-cultural communication skills
Higher salary – Earn more if you know an additional language
Career growth opportunities – Twice a year, you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
Internal promotions – We believe in growing talent from within, and 3 out of 4 of our leaders have risen through our organization
Opportunities to expand your knowledge – Take part in various projects and grow your experience beyond your role!
Support for ACCA students – Includes an extra paid day off for exams and reimbursement of exam costs, helping you obtain your accounting certification
Team integration – Twice a year, bond with your team by choosing workshops or fun activities and enjoy a great meal together!
Company-wide events – Celebrate together at the annual Accountant’s Day and our legendary Winter Party with themed costumes!
Free well-being training – Because your well-being matters to us. Recharge with sessions focused on stress relief, relaxation, and maintaining a healthy balance in daily life
Private medical care (LUX MED) and group insurance – You can also extend the coverage to your family members
Subsidized Multisport card – Because staying active is key to a healthy life!
Employment anniversary celebration – Celebrate your milestone with gifts such as a speaker or Kindle
Recognition awards – Receive special engagement awards when you go the extra mile
Modern, eco-friendly office – Work in a state-of-the-art building in the city center with easy access via public transport, helping you avoid traffic jams
Employee discounts – Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
