Informacje o stanowisku

responsibilities :

• 1st level of support for system users in resolving requests
• Ticket queue management in the Jira system
• Cooperation with customers within METRO group (its not a call center)
• Timely data entry into the system in accordance with the designated SLA level
• Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
• Support in providing access to the system for users
• Cooperation with colleagues from own and related teams
• Solving customer issues based on solution catalogue
• Maintenance and development of solution catalogue
• Ensuring that the team knowledge base is updated on an ongoing basis

• Secondary education or university degree (IT degree not required)
• Very good knowledge of English
• Ability to think analytically
• Readiness to take action and demonstrate perseverance in task execution
• Self-discipline and ability to work under time pressure
• Great team working skills

• Stability – Start with a 6-month contract, then secure a permanent one! We believe in long-term partnerships and hope youll grow with us for years to come
• Non-wage benefits – Up to PLN 8,000 per person per year, including performance awards, holiday subsidies and vacation allowances, and referral bonuses
• A working system adapted to you – If you live in another city in Poland, you can work remotely and visit us once once in a while or relocate to Szczecin – the choice is yours
• Relocation package – PLN 6,000 to help you move to Szczecin
• Professional training – Courses in accounting, software (SAP), soft skills, and language learning to support your career growth
• Free access to eTutor to improve your language skills or learn a new one
• International work environment – Work with colleagues from different cultures, gain a global perspective, and develop cross-cultural communication skills
• Higher salary – Earn PLN 400 to PLN 1,400 more if you know an additional language
• Career growth opportunities – Twice a year, you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
• Internal promotions – We believe in growing talent from within, and 3 out of 4 of our leaders have risen through our organization
• Opportunities to expand your knowledge – Take part in various projects and grow your experience beyond your role!
• Support for ACCA students – Includes an extra paid day off for exams and reimbursement of ACCA exam costs, helping you obtain your accounting certification
• Team integration – Twice a year, bond with your team by choosing workshops or fun activities and enjoy a great meal together!
• Company-wide events – Celebrate together at the annual Accountant’s Day and our legendary Winter Party with themed costumes!
• Free well-being training – Because your well-being matters to us. Recharge with sessions focused on stress relief, relaxation, and maintaining a healthy balance in daily life
• Private medical care (LUX MED) and group insurance – Can also be extended to your family members
• Subsidized Multisport card – Because staying active is key to a healthy life!
• Employment anniversary celebration – To acknowledge your milestone, along with gifts such as a speaker or Kindle
• Recognition awards – Every two months, employees who go the extra mile receive engagement awards of PLN 400, and once a year, outstanding performance is recognized with a special PLN 2,600 reward
• Modern, eco-friendly office – Located in a state-of-the-art building in the city center with easy access via public transport, helping you avoid traffic jams
• Employee discounts – Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• no dress code
• extra social benefits
• redeployment package
• sharing the costs of a streaming platform subscription

Szczecin - Oferty pracy w okolicznych lokalizacjach