With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience!
Location and Work Mode: Hybrid from Gdańsk
Shifts: Rotational shifts - morning, afternoon and evening. 40 hours weekly from Monday to Sunday
What we offer:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law
Requirements:
With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience!
Location and Work Mode: Hybrid from Gdańsk
Shifts: Rotational shifts - morning, afternoon and evening. 40 hours weekly from Monday to Sunday
What we offer:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law
,[Provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English, Use Cloud Telephony channel with dual Citrix setup for required client environment access., Maintain a high degree of customer service for all support queries and adhere to all service management principles, Support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned, Take ownership of user problems and be proactive when dealing with user issues, Maintaining a high productivity of 500 contacts a month as a minimum expectation, Verifying customer details as per the process followed for each customer, Categorizing / prioritizing the incidents, Tickets in ITSM tool / KB for workaround / resolution and attempting resolution, Re-assignment to L2 if ticket unresolved by L1 (wherever applicable), Reassignment to PRGs if ticket unresolved by L1 (wherever applicable) / chasing of tickets with other PRGs, Child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable) Requirements: Active Directory, Outlook Tools: . Additionally: Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, In-house trainings, No dress code.