Informacje o stanowisku

First Point of Contact for end users seeking technical assistance via phone email or chat

Remote troubleshooting using diagnostic techniques and relevant questions

Analyze issues and determine the best solution based on customer details

Escalate unresolved issues to the appropriate support level by following the KB

Maintain and document accurate logs of events problems and resolutions

Identify process improvements and suggest enhancements

Meet service level targets and performance goals

Requirements & Skills:

Experience – 3 to 5 years in a help desk or customer support role.

Understanding of computer systems mobile devices and software applications.

ITIL fundamentals ITIL Foundations Preferred.

Communication Excellent communication skills in English German.

Adhere to company processes and quality standards.

Customer Oriented and patient.

Ability to work in 247 shift environment with Rotational Off and rotational Shifts.

Kraków - Oferty pracy w okolicznych lokalizacjach