Informacje o stanowisku
Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.
Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates for the position of:
Service Desk Engineer (1st line)
Location: Katowice
Job type: B2B (with Hays Poland)
Length: long-term cooperation
Rate: 60-75 PLN/h net on B2B
Scope of End user support:
- Management escalation of calls
- Handling incidents, requests, problems
- Track running service calls and cases
- Incident detection and recording
- Resolution and recovery
- Asset management:
- Procurement, Ordering (Hardware, Mobile, License, parts, tools)
- Maintenance of CMDB, Inventory handling (Hardware, Software, Mobile, EFB)
- Monitoring of the stock
- Recording new Configuration Items
- Updating changed/modified Configuration Items
- Deactivating/deleting of retired Configuration Items
- Tracking equipment along the organization
- Yearly asset checking
- Onboarding of new employees (hardware availability, orientation IT training)
- Organizing quarterly disposal
- Completing general user requests: print out special materials, uploading/downloading files to/from the system or internet, general assistance of users (hardware related issues, OS, application related issues, mobile related issues)
- Supporting video conference calls (Polycom, Cisco TEAMS)
- Completing standard change requests such as: computer installation and replacement, phone and mobile phone installation and replacement
- Completing Desktop side projects
- Completing regular functional check and monitoring tasks
- Regular functional check of core systems (twice a day)
- On-going monitoring of core network infrastructure
- Physical movement of IT assets
- Managing site visits with local partners.
Skills Required:
- Minimum 2 years of experience in a similar position
- Experience in international organizations
- Very good English language skills (minimum B2/C1)
- Willingness to work on-site in the office in Katowice
- Experience with tools/systems (Cisco, Mobile, Teams)
- Experience with systems: Windows, Linux
What will the recruitment process look like:
- Your CV will be verified by Hays Recruiter
- Recruiter will contact you by phone - a 15-minute conversation about the project and your experience
- Technical conversation with the client - online meeting (1h)
- Offer
- Welcome to the project!
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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