Informacje o stanowisku

about-project :

• Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• gather customer’s informaon and
• determine the issue by evaluating and analyzing the symptoms
• diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc.
• idenftiy and escalate priority issues per Client specifications
• registering an incident and / or Service Request reported via email /phone in the ITSM Tool
• tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary

• knowledge of French/Spanish/German/Italian or Portuguese and English at least B2 with strong motivation to learn IT
• motivation to start career within IT area
• flexibility to work in shifts (24x5)

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Award-Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2024" - in the audit our stable and supportive work environment scored 100%!

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Wrocław - Oferty pracy w okolicznych lokalizacjach