Informacje o stanowisku

• Experience in IT support in a global organization.
• B2 proficiency in Spanish
• B2 proficiency English
• B2 proficiency in Polish
• 1+ experience in Service Desk or similar role.
• Knowledge of customer services and managing phone calls/chats with customers.
• Strong interpersonal skills are a prerequisite.

,[Provide technical support, answering support queries via phone, email, chat, and web in Spanish and English., Maintain a high degree of customer service for all support queries and adhere to all service management principles., Support both calls and chats within standard working hours and meet required SLA of speed to answer and abandoned., Take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity., Log and verify customer details as per the process followed for each customer., Identify the issue and categorize/prioritize the incident., Create a ticket in ITSM tool and refer to KB for workaround/resolution and attempt resolution., Reassign tickets to other line of support if unresolved., Route and chase tickets if necessary., Record trend of calls and identify outages proactively., Perform callbacks for customer not reachable cases and customer requests., Identify the trend of calls/tickets and highlight it to the leader as applicable for outage confirmation. Requirements: French, Dutch Additionally: Sport subscription, Private healthcare, International projects, Free coffee, Free snacks, Modern office, Startup atmosphere, No dress code.

Praca Gdańsk

Administrator IT Gdańsk

Specjalista ds. bezpieczeństwa IT Gdańsk

Gdańsk - Oferty pracy w okolicznych lokalizacjach