about-project :

We work in a hybrid model! Recruitment process for this position and onboarding trainings are conducted online.
At Capgemini, were proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.
We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

responsibilities :

deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
gather customer’s informaon and determine the issue by evaluating and analyzing the symptoms
diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc.
idenftiy and escalate priority issues per Client specifications
registering an incident and / or Service Request reported via email /phone in the ITSM Tool
tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary

requirements-expected :

offered :

A lot of benefits:
Access to Capgemini Helpline with possibility to chat with therapists
Private medical care and life insurance
Bonuses for recommending your friends to Capgemini
Access to Inspiro app with rich audiobooks database
Access to our NAIS benefit platform (40+ options available: Netflix, Spotify, Multisport, cinema tickets, etc.)
Personal and professional development:
70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform
Platform with free access to Pluralsight, TED Talks, Coursera materials and trainings
Free access to Udemy Business account with ability to use during and outside working hours
Transparent performance management policy
Our legendary atmosphere:
We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.
No official dress-code
Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more
Day off for volunteering
Ability to implement world-changing initiatives thanks to our Grant Program

benefits :

responsibilities :