Informacje o stanowisku

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Hello, we’re IG Group. No, not Instagram – though were a pretty big deal ourselves. We’re a global, FTSE-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around , people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in countries? Yes, when you join IG Group, youll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

Your role in the team:

IG’s Service Desk team are the first point of contact between end users and IT. The team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible or, where required, alert and/or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills.

What youll do:

1. Triage incidents and service requests via phone, e-mail, communicator, Service Now.
2. Accurately record, categorize, and prioritize incidents, quickly determining their severity and business impact in Service Now.
3. This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure.
4. Day to day tasks will involve various aspects of UK, EMEA, and Global support including AD management, workstation application testing, deployment and maintenance, print management, patching, rollouts, video, video conferencing, as well as servers and software that support these functions where required. Predominantly PC but also Mac support.
5. Provide remote access/VPN support.
6. Build relationships with the escalation teams to ensure that IT-delivered services and end user productivity goals are understood and met or exceeded.
7. Be an advocate for the end user to ensure they receive high-quality and timely service and support from the entire IT organization.
8. Demonstrate strong problem-solving skills and proactively suggest improvements for service efficiency.

Who we’re looking for?

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role:

The successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop related technology such as: Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, Company Portal as well as an in depth knowledge of the Microsoft operating system family.

Essential Skills and Attributes:

1. Attention to detail, self-organized and a quick learner.
2. Excellent communication and interpersonal skills.
3. Interest in financial products.
4. Windows desktop infrastructure within a large financial (or similar) organisation.
5. Active Directory administrative experience within a medium/large organisation.
6. Application deployment and maintenance, including testing and documentation.
7. Practical understanding of computer hardware and software.
8. Experience working with Call logging systems ServiceNow.
9. Experience of Java in a desktop environment.
10. Ability to follow procedures and guidance.
11. Supporting a mobile workforce within a secure enterprise environment.
12. Experience of general administration of Office or similar.
13. Experience of supporting directors and senior management.
14. Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application.
15. Familiar with market data platforms like Reuters and Bloomberg.
16. Endpoint protection products Lumension, Purview.
17. Windows and MacOS support.
18. MCP or Network Plus.
19. RSA Administration and VPN support.

How you’ll grow:

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience.

Where you’ll work:

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business. That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

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