Informacje o stanowisku

Social network you want to login/join with:

Responsibilities:

1. To provide 1st line technical support, answering support queries via phone, email, chat, and web in Finnish and English.
2. Identifying the issue and categorizing/prioritizing the incident.
3. Creating a ticket in ITSM tool.
4. Recording trend of calls and identifying outages proactively.
5. Callbacks for customer not reachable cases & customer requests.
6. Identifying the trend of calls/tickets and highlighting it to L2/TL as applicable for outage confirmation.

Requirements:

1. 0-2 years’ experience in IT Support or Customer Service in a global organization.
2. Fluency in Hungarian & English language.
3. Knowledge of customer services and managing phone calls/chats with customers with minimum B2 language competency and above.
4. Good logical reasoning skills and customer service skills.
5. Team player & ability to work collaboratively with onsite and offshore teams.

What we offer:

1. Strong flexible benefits package that you can tailor to your own needs, including Multisport card, shop vouchers, and many others – MyBenefit cafeteria.
2. Premium insurance for medical services for employee and family members - Luxmed.
3. Life & Disability Insurance for employees and family members - Generali.
4. Profitable Voluntary Pension Fund.
5. Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
6. Integration and cultural events for employees.
7. Reward and recognition program for high performers.
8. Employee Referral bonuses.
9. Relocation assistance - accommodation, travel, and other expenses covered.
10. Friendly and chill atmosphere and company culture at TIS Service Desk.

Gdańsk - Oferty pracy w okolicznych lokalizacjach