Service Desk Analyst

91_5809

Obowiązki

• Serve as a primary technical point of contact for assigned clients, ensuring their business needs and service expectations are met.
• Maintain up-to-date knowledge of each client’s environment, configuration, and requirements.
• Collaborate with internal teams to identify and propose solutions that generate revenue for Global Payments while resolving client issues.
• Convert client business requirements into detailed technical specifications and secure stakeholder sign-off.
• Assist in release management, compliance activities, and project coordination to minimize impact on client operations.
• Provide on-call support on a rotating schedule (24/7 first-line support when required).
• Monitor adherence to Service Level Agreements (SLAs) and address escalations promptly and professionally.

Wymagania

• Advanced knowledge of English, written and verbal (min. C1 level).
• Minimum of a Bachelor’s degree in Information Technology or a related field.
• Minimum 1–2 years of relevant experience in analysis, issue resolution, and problem-solving.
• Familiarity with APIs and real-time communication support.
• Experience with ticketing tools.
• Ability to translate technical concepts into business-friendly language.
• Willingness to work Poland 2:00 pm – 10:00 pm (equivalent to US 8:00 am – 4:00 pm EST) initially.
• Basic understanding of programming and financial services software.

Oferujemy

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program – enjoy cooperation with your colleagues and get a bonus
• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Cafeteria
• Medical Healthcare
• Multisport Club Card
• Technical and Personal training
• Language courses

Additionally only for CoW:

• Life insurance
• Bonuses for Personal Events
• Day off for volunteering

Źródło: Natek/Praca