about-project :

Purpose of the position within TCS.
Providing 1st level multilingual infrastructure and application support for an international customer in German language.

responsibilities :

Assist users over the telephone with their reported tickets
Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA)
Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines)
Analyze issues/requests and assigns to relevant functional teams
Perform password reset and user account unlocks in business application as per agreed SLAs
Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs

requirements-expected :

Fluent in English and German
1 to 3 years of experience as a 1st level support specialist
Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares

offered :

Competitive salary with annual salary reviews
Hybrid working model
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sports card (Multisport)
Private medical care for you and your family
Private life insurance
Access to wide range of learning & development platforms
Discounted theatre tickets
Work in a multicultural environment

benefits :

responsibilities :