Service Desk Agent with Italian and English

Miejsce pracy: Łódź

Technologies we use

Operating system

Windows

About the project

The dedicated Service Desk provides support in Italian and English. Agents are responsible for handling all incoming contacts.

Your responsibilities

performing 1st support line diagnosis and resolution of technical problems,
forwarding requests to other departments if no other solution is possible,
ensuring the quality of communication,
registering and analyzing reports,
suggesting improvements and optimizations.

Our requirements

fluency in Italian and English,
high-level communication skills,
basic computer user knowledge (e.g. Microsoft Office, PCs hardware construction)
team-oriented attitude.

What we offer

Private medical care.
Group life insurance.
24/7 Employee Support Program.
Work from modern offices with parking or from home.
Workation.
2 paid “happy hours” per month, adding up to 3 extra days off annually.
An additional day off after using your holiday entitlement.
Holiday allowance.
MyBenefit cafeteria.
Sport cards.
Free e-learning platforms.
Shared costs for professional training and certifications.
Responsible business initiatives.
Employee referral program.

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
extra social benefits
employee referral program
extra leave

Why Fujitsu?

We combine innovation with purpose, empowering you to bring your whole self to work. Join us and help shape a future where technology improves lives.

Ready to start your journey?

Click “apply” and take the first step toward a career that’s as inspiring as it is rewarding.

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables peoples happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

Information clause
Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: GDPR.Poland@ts.fujitsu.com (hereinafter: „Data Controller”).
Your personal data will be processed by the Data Controller for the purpose:
• Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position.
• Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent.
• Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings.
Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law.
Please also note that you have the right to request from the Data Controller:
• access to personal data,
• rectification of personal data,
• delete personal data,
• restrictions on the processing of personal data,
• the right to object to the processing of personal data,
• the right to transfer personal data,
• the right to withdraw consent – in the case of processing your data based on the premise of consent,
• the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection.
The rights listed in points 1-7 above can be realized by sending an email to: GDPR.Poland@ts.fujitsu.com
Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

Praca Łódź

Agent celny Łódź

Agent literacki Łódź

Agent nieruchomości Łódź

Agent ubezpieczeniowy Łódź

Agent firmy inwestycyjnej Łódź