Ready to Kickstart Your IT Career? Join Our Multilingual Service Desk Team!

At Hemmersbach, we don’t just solve tech problems—we create exceptional customer experiences. If you speak Italian and English, love helping people, and have a knack for troubleshooting, we want YOU to be part of our fast-paced, fun, and supportive team!

Service Desk Agent with Italian and English

Your responsibilities

• Be the first point of contact for customers needing technical support — via phone, email, and chat
• Troubleshoot basic IT issues with confidence - be the hero!
• Manage and track service requests through our ticketing system - always on track!
• Collaborate with our expert tech teams to resolve complex problems - be their right hand!
• Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Our requirements

• Fluent in Italian and English (written and spoken) - we like different cultures here!
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
• Problem-solving approach and a customer-first mindset - be a pro!
• Familiarity with any ticketing tool would be gorgeous!
• Experience in IT support or a customer service environment is a plus!

What we offer

• Internal career development program
• International work environment
• Onboarding program
• Buddy program