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Start your journey in the IT world with a Global Leader! Are you looking for a career, not just a job? We are looking for motivated, multilingual individuals to join our technical support team. We pride ourselves on a unique culture that focuses on internal promotion - we hire from the outside for entry-level roles, but we build our Experts and Team Leaders from within.
Language Proficiency: Good written and oral communication skills in English and very Good knowledge of Italian.
Technical Basics: Fundamental computer user knowledge (MS Office, Windows, basic PC networking).
Communication Skills: Ability to build empathy with users and communicate technical solutions in a clear, understandable way.
Problem-Solving Mindset: Analytical and logical thinking with a strong drive to resolve issues effectively.
Reliability: Excellent time management skills and the ability to work under pressure in a dynamic environment.
Team Spirit: A flexible approach and the willingness to cooperate within a global, diverse team.
Agencja zatrudnienia – nr wpisu 47
ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia
Career Growth: A unique "Internal First" promotion policy – we recruit externally only for entry-level roles, while Expert and Team Leader positions are filled by promoting our own Service Desk Agents.
Remote-First Model: Nearly 100% remote work (only one day in the office at the start for onboarding and equipment collection).
Time to Recharge: 2 paid "happy hours" per month (3 extra days off per year) and an additional day off after using your holiday entitlement.
Financial Support: Holiday allowance and a referral program bonus.
Health & Well-being: Private medical care, group life insurance, and a 24/7 Employee Support Program.
Development: Free e-learning platforms and shared costs for professional training and certifications.
Flexibility: Workation options and access to the MyBenefit cafeteria system (including sports cards).
Single Point of Contact: Acting as the first line of support for users regarding routine and non-routine IT incidents and requests.
Incident Management: Receiving, logging, classifying, and prioritizing all incoming calls and tickets.
Technical Diagnosis: Performing 1st line diagnosis and providing immediate resolutions for hardware and software issues whenever possible.
Workflow Coordination: Routing unresolved incidents to appropriate resolver groups and following up until the issue is closed.
Data Accuracy: Maintaining precise records of calls, including asset details, troubleshooting steps, and user satisfaction.
Knowledge Base Contribution: Identifying recurring issues and flagging successful resolutions to be added to the internal Knowledge Base.