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Service Desk Agent with German and English (m/f/d)
  • Wrocław
Service Desk Agent with German and English (m/f/d)
Wrocław, Wrocław, dolnośląskie, Polska
Hemmersbach GMBH & Co.Kg sp.k. Oddział w Polsce
4. 12. 2025
Informacje o stanowisku

Service Desk Agent with German and English (m/f/d)



Your responsibilities

  • Remotely connect with end-users to provide L1 support via phone or email in a timely manner
  • Analyze and troubleshoot basic technical problems and implement correct resolutions
  • Review customer feedback related to customer entitlement and case management and analyze the relevant statistics

Our requirements

  • Experience in IT technical support
  • C1 in German & English
  • Good knowledge of the ticketing tool
  • Customer orientation
  • Great communication skills and a team-player attitude - team work is dream work!
  • Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław

What we offer

  • Buddy program
  • Company events
  • Food Allowance --> Net Allowance
  • Health/ Medical insurance
  • Life insurance
  • Onboarding program
  • Shuttle Bus
  • Sport allowances/ Compensation

 

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