Service Desk Agent with German and English (m/f/d)

Your responsibilities

• Remotely connect with end-users to provide L1 support via phone or email in a timely manner
• Analyze and troubleshoot basic technical problems and implement correct resolutions
• Review customer feedback related to customer entitlement and case management and analyze the relevant statistics

Our requirements

• Experience in IT technical support
• C1 in German & English
• Good knowledge of the ticketing tool
• Customer orientation
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław

What we offer

• Buddy program
• Company events
• Food Allowance --> Net Allowance
• Health/ Medical insurance
• Life insurance
• Onboarding program
• Shuttle Bus
• Sport allowances/ Compensation