Informacje o stanowisku

responsibilities :

• Providing IT support to end users located in various locations globally
• Analysing, troubleshooting and providing fixing solutions for application/OS problems
• Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
• Monitoring ticket timelines (SLAs)
• Contact with the end users by phone, email and chat
• Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends

• Deep experience in technical support
• English and Italian language min B2 level
• Good knowledge of a ticketing tool
• Team player attitude
• Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
• Organisational skills and the ability to set priorities effectively
• Quick and effective problem solving skills
• Previous work experience in helpdesk/service desk environment will be an asset

• Great atmosphere and openness as well as mutual trust and understanding
• International working environment
• Extensive preparatory training for your role
• Room for development (internal recruitment, courses)
• E-learning platform access with prizes (extra days off, vouchers, IT gadgets)
• Language courses
• Private medical care
• Sport allowances (Multisport)
• Hybrid work opportunities
• Company events
• Company bus
• Parking for employees
• Charity initiatives
• Competitions and initiatives for employees
• And even more…

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• fruits
• integration events
• corporate sports team
• no dress code
• parking space for employees
• employee referral program
• charity initiatives
• 50% of discount on our foundations therapeutic services

Wrocław - Oferty pracy w okolicznych lokalizacjach