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Service Desk Agent with English and Italian
Wrocław
Nazwa pozycji
Service Desk Agent with English and Italian
Lokalizacja
Wrocław
, Wrocław, Lower Silesian Voivodeship, Polska
Firma
Hemmersbach
Dodano
7. 10. 2024
Informacje o stanowisku
responsibilities :
Providing IT support to end users located in various locations globally
Analysing, troubleshooting and providing fixing solutions for application/OS problems
Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
Monitoring ticket timelines (SLAs)
Contact with the end users by phone, email and chat
Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends
requirements-expected :
Deep experience in technical support
English and Italian language min B2 level
Good knowledge of a ticketing tool
Team player attitude
Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
Organisational skills and the ability to set priorities effectively
Quick and effective problem solving skills
Previous work experience in helpdesk/service desk environment will be an asset
offered :
Buddy program
Company events
Flat hierarchies
Food allowance
International environment
Job with purpose
Modern and centrally located office
Sport allowances
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
integration events
no dress code
employee referral program
charity initiatives
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