Service Desk Agent with English and Italian

Your responsibilities

• Providing IT support to end users located in various locations globally
• Analysing, troubleshooting and providing fixing solutions for application/OS problems
• Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
• Monitoring ticket timelines (SLAs)
• Contact with the end users by phone, email and chat
• Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends

Our requirements

• Deep experience in technical support
• English and Italian language min B2 level
• Good knowledge of a ticketing tool
• Team player attitude
• Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
• Organisational skills and the ability to set priorities effectively
• Quick and effective problem solving skills
• Previous work experience in helpdesk/service desk environment will be an asset

What we offer

• Buddy program
• Company events
• Flat hierarchies
• Food allowance
• International environment
• Job with purpose
• Modern and centrally located office
• Sport allowances