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Service Desk Agent with English and German (in the best team ever!)
  • Wrocław
Service Desk Agent with English and German (in the best team ever!)
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Hemmersbach
6. 11. 2024
Informacje o stanowisku

responsibilities :


  • Providing IT support to end users located in various locations globally
  • Analysing, troubleshooting and providing fixing solutions for application/OS problems
  • Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
  • Monitoring ticket timelines (SLAs)
  • Contact with the end users by phone, email and chat
  • Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends

requirements-expected :


  • Experience in technical support
  • English and German language min. B2 level
  • Good knowledge of a ticketing tool
  • Team player attitude
  • Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
  • Organisational skills and the ability to set priorities effectively
  • Quick and effective problem solving skills
  • Previous work experience in helpdesk/service desk environment will be an asset

offered :


  • Buddy program
  • Company events
  • Flat hierarchies
  • Food allowance
  • International environment
  • Job with purpose
  • Modern and centrally located office
  • Sport allowances

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • fruits
  • corporate products and services at discounted prices
  • integration events
  • corporate sports team
  • no dress code
  • coffee / tea
  • drinks
  • parking space for employees
  • christmas gifts
  • employee referral program
  • charity initiatives

  • Praca Wrocław
  • Team leader Wrocław
  • Agent literacki Wrocław
  • Agent ubezpieczeniowy Wrocław
  • Agent celny Wrocław
  • Agent nieruchomości Wrocław
  • Agent firmy inwestycyjnej Wrocław
  • Wrocław - Oferty pracy w okolicznych lokalizacjach


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