Informacje o stanowisku

Position: Service Desk Agent - 1st Line Support

Locations: Katowice / Opole / Lublin

Hybrid model – 40% work from office.

Job description:

We are looking for candidates to join our Service Dest Team as 1st Line Support Agents.

The role involves direct contact with customers and providing first-level technical assistance related to everyday usage of their Digital Workplace (e.g. laptops, mobile devices, user accounts, applications, access issues).

• German language (at least B2) spoken and written
• Basic IT knowledge and problem solving ability
• Willingness to work in shifts (24/7)
• Locations: Katowice, Opole or Lublin

Position: Service Desk Agent - 1st Line Support

Locations: Katowice / Opole / Lublin

Hybrid model – 40% work from office.

Job description:

We are looking for candidates to join our Service Dest Team as 1st Line Support Agents.

The role involves direct contact with customers and providing first-level technical assistance related to everyday usage of their Digital Workplace (e.g. laptops, mobile devices, user accounts, applications, access issues).

,[First point of contact for end users via phone an email, Record and classify incidents and service requests in the ticketing tool, Perform basic troubleshooting following the internal knowledge base, Forwarding unresolved or complex issues to 2nd Line Support teams, Work in 24/7 shift environment, including nights, weekends Requirements: Basic IT knowledge, Problem-solving

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